Global Well-Known Chocolate Group Dealer Service Center Solution

Client Profile

The world’s third-largest chocolate manufacturer from Italy boasts a range of high-quality and innovative products, many of which are renowned brands worldwide.

Customer needs

Clients require a one-stop dealer service platform to elevate the level of service for their dealer clients, achieve business onlineization and visualization, boost dealers’ satisfaction with business operation services, and ensure timely response to their business needs.

Business pain points

1. Dealer orders rely entirely on phone communication with sales;

2. The lack of end-to-end automation and visualization in the order process results in a poor experience for dealers;

3. Lack of inventory management for popular products led to stockouts;

4. Dealer channel cost submission is fully reliant on offline channels and email communications.
   

Value gain

1. E-commerce-style order services have improved the ordering experience for distributors;

2. The order process is automated and visualized, allowing for real-time tracking of order fulfillment;

3. Introducing inventory quotas to mitigate inventory risks;

4. Market expense reports can be submitted and approved online, improving collaboration efficiency.